Last Updated: April 07, 2025
1. INTRODUCTION
Welcome to StreamSpy LLC (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics platform for Twitch streamers (the “Service”).
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
We collect the following types of information when you use our Service:
2.1 Twitch Account Information
- Username
- Account ID
- Profile information
- Other account details necessary for our Service to function
2.2 Stream Analytics Data
- Follower statistics
- Subscriber statistics
- Stream performance metrics
- Stream chat data
- Viewer engagement metrics
3. HOW WE COLLECT INFORMATION
We collect information directly through the Twitch API. When you register for our Service, you authorize us to access certain information from your Twitch account via the Twitch API in accordance with Twitch’s terms and policies.
4. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process and complete transactions
- Send you technical notices and support messages
- Respond to your comments, questions, and requests
- Generate analytics and insights about your Twitch channel performance
- Monitor and analyze trends, usage, and activities in connection with our Service
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Protect the rights and property of StreamSpy LLC and others
5. DATA STORAGE AND SECURITY
Your data is stored securely on Amazon Web Services (AWS) servers located in the United States. We implement appropriate technical and organizational measures to protect the security of your personal information against unauthorized access, disclosure, alteration, and destruction.
6. DATA SHARING AND DISCLOSURE
We do not share or sell your personal information to third parties for marketing purposes. We may share your information in the following situations:
- With your consent
- To comply with legal obligations
- To protect and defend our rights and property
- In connection with a business transfer such as a merger or acquisition
7. DATA RETENTION
We retain your information for as long as your account is active or as needed to provide you with our Service. We will delete your data upon your request to delete your account. Please note that we may retain certain information as required by law or for legitimate business purposes.
8. USER RIGHTS
You have the right to:
- Access the personal information we have about you
- Request that we delete your personal information by submitting an account deletion request
- Opt out of certain data collection practices
To exercise these rights, please contact us at support@streamscout.ai.
9. CHILDREN’S PRIVACY
Our Service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@streamscout.ai.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.
11. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
- Email: support@streamscout.ai
- Website: streamscout.ai/contact
By using our Service, you acknowledge that you have read and understood this Privacy Policy.